SHIPPING POLICY

All orders will be processed within 24-48 hours. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We use UPS, FedEx, or USPS depending on the weight of the order. You will receive a tracking code once your order is shipped so you can track your order up until delivery. Shipping usually takes just a few days however we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

RETURNS

All returns or exchange requests must be made within 30 days. You must have a Return Authorization (RA) number before returning any merchandise to us. Any returns without an RMA number will be refused. Contact us for a return number RMA before sending the item back. Shipping is not refundable on returns. A 20% restocking fee will apply to all non-damaged items that are returned. All refunds will be reflected on customer accounts only once the item is received. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes resulting in the shipment of incorrect products will also be accepted for return within 30 days from the date of purchase. Returns and shipment mistakes also require an RMA number.

EXCEPTIONS

Due to the intimate nature of adult products, all sex toys, personal massagers, and similar items are non-returnable and non-refundable once opened, for hygiene reasons. Unopened items in original sealed packaging may be returned within 30 days with a valid RMA number. Condoms and lubricants are non-returnable and non-refundable regardless of whether the packaging has been opened. Software, video games, Perfume, and Cologne are also not returnable or refundable.